At some point, we all encounter verbally aggressive or boundary-crossing behavior. Often subtle, sometimes overt. It might sound like: “I want to speak to someone who actually knows what they’re doing!”
Statements like this are often brushed off, yet they can leave a lasting impact. You may walk away thinking: “I should have said something else…”
This training gives you the tools to respond calmly and effectively in such moments, without losing sight of your own boundaries or the relationship. By learning how to recognize and de-escalate aggressive behavior, you reduce stress and regain control in challenging interactions.
Training objectives
After completing the training, you will be able to:
- Recognize boundary-crossing and verbally aggressive behavior
- Understand how your verbal and non-verbal behavior influences others
- De-escalate unwanted behavior using a variety of practical techniques
- Identify different types of aggression and their dynamics
- Apply the G.A.S. pedal technique to take control and steer conversations
- Reflect on real-life cases to develop your personal communication style
You will also gain insights into:
- How to process and reflect after incidents involving aggression
- The different roles colleagues can take in handling such situations
- Setting clear behavioral agreements in the workplace
Result
After the training you:
- are able to deescalate inappropriate behaviour using different techniques;
- are able to distinguish different types of aggressive behaviour;
- know how to apply your own (non-)verbal behaviour to positively influence the behaviour of others.
Who is it for?
This training is ideal for anyone that works with people — and may encounter verbally aggressive or intimidating behavior. Whether you’re dealing with this regularly or want to be better prepared, this course offers the tools and confidence to stay in control.
Recommended entry level: MBO+ or equivalent.
Our approach
This interactive, practice-based training is designed for immediate real-world application. A highly experienced trainer works together with a professional actor throughout the day. This ensures realistic simulations and hands-on practice in handling difficult conversations.
We use a blended learning approach combining:
- Online learning (e-learning module: Dealing with Aggression)
- Preparatory assignments
- Interactive classroom sessions
- Learning on the job
Because you come prepared with the theory, we can dedicate classroom time to meaningful practice, reflection, and feedback. This increases your learning impact and helps you embed new skills in your daily work.
Duration & study load
In-class sessions: 1 full day (2 half-day modules)
Self-study: Approx. 4 hours
Includes 1,5 hours preparation
Investment
Cost: €615,00 (excl. VAT)
Includes all course materials, e-learning access, and a certificate of participation.
This training is currently awarded 3 PE credits by the Dutch Labour Standards Foundation (SNA)
(Pending confirmation for the English-language version.)